Blake & Rob Home ships to addresses within the United States only. We do not currently offer international shipping.
Orders are processed within 1-2 business days of placement. Orders placed on weekends or holidays will be processed on the next business day.
We offer free standard shipping on every order, with no minimum purchase required. This applies to all US addresses.
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through the carrier's website.
All items are carefully packaged to prevent damage during transit. Fragile items such as ceramic vases and glass pieces are wrapped with protective materials and shipped in sturdy boxes.
If your order arrives damaged, contact us at info@blakeandrob.com within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no cost to you.
If your package is marked as delivered but you haven't received it, please check with neighbors and your building's mail area first. If the package is still missing, contact us within 5 business days and we'll work with the carrier to locate it or send a replacement.
If you need to change your shipping address, contact us immediately at info@blakeandrob.com. If your order hasn't shipped yet, we can update the address. Once an order ships, we cannot redirect it.
For any shipping questions, email info@blakeandrob.com or call +1 (650) 483-2100, Monday-Friday 9 AM - 5 PM PT.